Frequently Asked Questions
Answers to Your Questions About EmojiStickers
My Account
Encountering login issues? Don’t worry, we're here to help! Let's troubleshoot together:
- Double check your email: Ensure there are no typos in your email address.
- Try an alternate email: Did you use a different email address during signup? Give it a shot.
- Forgot your password?: Use our "Reset Password" tool. Check your inbox for further instructions.
- Still stuck?: Experiencing errors? Send us a screenshot of the error along with a description of the problem to support@emojistickers.com, and we'll assist you promptly.
No worries, resetting your password is a breeze:
- Visit our account login page here.
- Click on "Reset Password".
- Enter your email address.
- Hit Submit.
- Check your inbox for instructions on creating a new password.
If you're still encountering difficulties or errors, don't hesitate to reach out to us at support@emojistickers.com. We're here to help!
Online Store
Eager to know when your emoji-packed order will ship? 🚀 Get ready for sticker magic! Orders from our online store usually ship within 5-7 business days. If you've snagged a subscription alongside other goodies, your subscription follows its schedule, starting the month after purchase. The rest of your stash? It'll be on its way within that 5–7-day window. If your shipping confirmation hasn't arrived by then, ping us, and we'll sort it out pronto!
Spot an emoji gem that's temporarily out of stock? Don't fret! We keep our Sticker Shop fresh every Monday. If an item's due for a comeback, it'll stay put. If not, it'll vanish the following Monday. Patience pays off; it can take up to 3 months for these treasures to return. While we don't offer restock notifications just yet, keep those peepers peeled on our shop for its glorious return!
Stoked to gift some sticker love? 🎁 While we can't sneak in a note, don't worry! Spread the joy by sending one of our free printable cards from our blog. Your lucky giftee will be over the moon knowing sticker happiness is en route.
Wondering about shipping costs for your emoji adventure? 🚚 They vary based on your location and the weight of your order. Fear not! At checkout, you can compare rates from USPS, FedEx, and UPS to pick the perfect option. Let the emoji fun begin! 🌈📦
Shipping & Billing
Uh-oh! Wrong address? Don't worry, we're here to help! Shoot us an email at support@emojistickers.com, and we'll do our best to make changes. Just a heads up, though: once your order's shipped, we might not be able to tweak it.
Stuck with a silent tracking number? 🤔 First, try reaching out to USPS using the provided phone number. If you're still in a pickle, drop us a line at support@emojistickers.com, and we'll lend a hand.
Good news! 💸 PayPal's now an option for one-time purchases at our online store. Keep an eye out for it during checkout. Just a heads up: it's not available for subscriptions (yet!).
Wondering where we ship? 🌎 Everywhere! Costs vary, calculated by USPS rates based on your location and order weight.
Changed your mind, but a pack's still on its way? Our bad! 🙈 When you cancelled, we mentioned in the confirmation email that any already-billed shipments would still go out. If you need a hand, reach out at support@emojistickers.com.
Double-billed without stickers in sight? 😱 That's not cool! Let's fix it together. Drop us a line at support@emojistickers.com, and we'll sort out those charges and adjust your billing date.
Time for a payment method revamp? 💳 Here's how: log in, head to "My Subscriptions," and get tweaking! Don't forget to reach out if you need a hand.
Apple Pay causing confusion? 🍎 Here's the scoop: updating payment in Apple Pay doesn't automatically update here. You'll need to update it manually. Need help? Reach out to us at support@emojistickers.com.
Shop Pay Installments, anyone? 💳 Here's how it rolls: add your faves to the cart, select "Pay in 4 installments," and breeze through checkout. Got questions? We're just an email away!
Return hiccup with Shop Pay? 🔄 We've got you covered! Depending on your refund amount, your installment plan might see some tweaks. Still puzzled? Drop us a line at support@emojistickers.com.
What's UPS Mail Innovations? 📦 It's our go-to for smooth deliveries! Your order hops on USPS within 24-48 hours, and USPS delivers it in 1-5 business days. Keep tabs on your package with both UPS and USPS tracking numbers.
Across the pond? 🌊 We've got you covered! For UK orders under £135 and EU orders under €150, our pals at Passport Shipping take the reins. Got questions? Shoot us an email at support@emojistickers.com!
Return & Refund Policy
At EmojiStickers.com, we're all about spreading happiness! If something doesn't quite tickle your fancy, no worries - we've got your back with our Happiness Guarantee. You've got 30 days to return any item for a refund (minus return shipping costs), as long as it's unused and in its original packaging.
Certain items, like those marked "All Sales Final" or included in our Sale and Clearance sections, are exempt from this policy and cannot be returned. Additionally, special collections and designer collaborations may have their own unique return guidelines.
Our Customer Service Squad is here to make the return process a breeze. Just reach out to us at support@emojistickers.com to get started. Keep in mind that you're responsible for return shipping costs unless otherwise specified by our team.
We'll provide you with a pre-paid and pre-addressed USPS return label through our Returns Portal. The return shipping fee will be deducted from your refund once the item is received.
Received a damaged or incorrect item, or something was missing from your order? Don't fret - we'll make it right! Reach out to our Customer Service Squad at support@emojistickers.com, and we'll promptly send a replacement or issue a full refund, including return shipping fees.
Please include a picture of the damaged or missing item in your email for our records.
Refunds will be processed via the original payment method, with shipping and handling costs being non-refundable. The return shipping fee will also be deducted from your refund, unless otherwise specified.
Once your return is received and processed, you'll receive an email confirmation detailing the items received and the refund value. Please allow up to 2 weeks for the credit to appear in your account, and up to 2 billing cycles for it to reflect on your credit card statement.
If your purchase was made using a EmojiStickers.com Gift Card, you'll receive a refund in the form of an e-gift card for the full refund amount.
Need to cancel an order? Shoot us an email at support@emojistickers.com with your six-digit order number, and we'll do our best to accommodate your request. Keep in mind that we aim to answer all inquiries within 2-3 business days, but orders may ship as quickly as one business day. Once an order has shipped, changes cannot be made, and our Return and Exchange Policy will apply.
EmojiStickers.com reserves the right to cancel orders for various reasons, such as items being out of stock or pricing errors.
Gift Cards & Discounts
Oops! Forgot to use your coupon code? No worries, we've got you covered! While we can't retroactively apply coupon codes, simply email us at support@emojistickers.com with the coupon you intended to use, and we'll make sure it's applied to your next renewal.
Made a purchase right before a sale was announced? Don't fret! We're happy to honor sale discounts on purchases made within 24 hours of the sale, as long as the discount would have applied to your purchase. Just shoot us an email at support@emojistickers.com, and we'll take care of it for you!
Having trouble with a coupon code? We're here to help! Reach out to us at support@emojistickers.com with a brief description of the issue, the coupon code you're trying to use, and a screenshot showing the error message and your cart contents at checkout. We'll work on getting it sorted out for you!
Teachers and military personnel, we've got special discounts just for you! Teachers enjoy 30% off every month of their subscription and 10% off all online store purchases. Military members receive 10% off every month of their subscription. Simply create an account and email us at support@emojistickers.com with verification of your teaching credential or Military ID, and we'll send over a custom coupon.
Gift Cards are the perfect way to share sticker joy! After purchasing a gift card, you'll receive an email with redemption details. You can forward this email to the gift recipient or print it out for hand delivery. Please note that Gift Cards can only be used for Online Store or Brick + Mortar purchases and cannot be applied toward subscription purchases. To redeem, simply enter the gift code at checkout, and the recipient can check their balance anytime by logging into their account.
Other Stuff
We love hearing from you! If you have any feedback about your stickers or any suggestions to make EmojiStickers.com even better, please don't hesitate to reach out to us at support@emojistickers.com.
For more ways to get in touch with EmojiStickers.com, visit our Contact page for additional details.
Stay connected with us on Facebook, Instagram, Twitter, and Pinterest! Find us under the handle @emojistickers for all the latest updates and sticker fun.
Interested in joining our Affiliate Program? Learn more and reach out to us at support@emojistickers.com for inquiries. Please note that our response time is typically about 3 weeks as we're currently working to expand our team for this program.
Want to review our products or become an influencer? Drop us a line at support@emojistickers.com with your URLs and stats, and we'll assess if it's a good fit for collaboration. Our response time for this program is usually about 3 weeks.
We love supporting charitable causes! If you have a charity event and would like EmojiStickers.com to be involved, please email us at support@emojistickers.com with the event details, and we'll be happy to discuss further.